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How to reach minimaxh3max.video for billing, refunds, and account questions. Independent third-party MiniMax H3 interface — not MiniMax support.
Aug 19, 2026
minimaxh3max.video is an independent third-party interface for MiniMax H3 Max. Questions about MiniMax's own products and official Hailuo accounts are answered by MiniMax directly.
Use this for billing, the 7-day unused-credit refund, and account access. Include the email on the account and, for payments, the last four digits of the card or the PayPal transaction id.
Faster paths that do not need email
- Cancel a plan from Billing — two clicks, no ticket.
- Failed generations return credits automatically. You do not need to write in.
- How the model works is on the blog, not in the inbox.
- What is and is not free is answered in full on MiniMax H3 Max free.
Official MiniMax channels
For the official API, Hailuo apps, or the open-weights licence on the base model, MiniMax is the source — platform.minimax.io.
Written and maintained by the MiniMax H3 Max AI Video Generator editorial teamPublished Last updated